EFFECTIVE AS OF SEPTEMBER 1st 2014
INFORMATION YOU PROVIDE
In this Policy, “personal information” means information or an information set that identifies or could be used by or on behalf of Heirloom to identify an individual, but not including encoded, anonymized, or publically-available data that has not been combined with non-public personal information. The information Heirloom collects and uses is limited to the purpose for which customers engage Heirloom. When You register for the Service, We ask for information such as your name, company name and address, site name, phone number, e-mail address and payment information. Heirloom uses a third-party intermediary to manage payment processing. This intermediary is not permitted to store, retain, or use your billing information, except for the sole purpose of payment processing on Heirloom’s behalf. Heirloom may use the personal information and other information We collect about your use of the Service to operate the Service and tailor it to your needs, for billing, identification and authentication, to contact You about your use of the Service, send you marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service and the Sites. Heirloom may also share your personal information with its third-party vendors (such as its payment processor) and hosting partners to provide the necessary hardware, software, networking, storage, and other services We use to operate the Service and maintain quality user experience. Although Heirloom owns all rights to the software, code, databases, and other Service applications, You retain all rights to your data. Our service providers may not use your personal information for marketing purposes.
As is true with most web sites, Heirloom gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data. Occasionally We may connect personal information to data gathered in our log files, as necessary to improve the Service to individual customers. Otherwise We mostly use this information with no connection to individual users, to analyze trends, administer the Sites, or track usage of various features within the Sites.
LINKS TO OTHER SITES
Our Sites contain links to other websites that are not owned or controlled by Heirloom. Please be aware that We do not determine and We are not responsible for the privacy practices or content of such other sites. We encourage You to be aware when you leave our Sites, and read the privacy statements of other websites linked to our Sites. This Policy applies only to information collected by our Sites.
Our Sites offers publicly-accessible blogs or community forums. You should be aware that any information You provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, We may not be able to remove your personal information, in which case We will let You know if We are unable to do so and why.
From time to time, We post customer testimonials on our Sites which may contain personal information. We do obtain the customers’ consent to post their names along with their testimonials.
Except as described in this Policy, Heirloom will not give, sell, rent or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. Heirloom may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal information.
PROTECTION OF INFORMATION
Heirloom is committed to ensuring the security of your personal information. We take every precaution to protect the confidentiality and security of the personal information placed on our Sites or used within the Service, by employing technological, physical and administrative security safeguards, such as firewalls and carefully-developed security procedures. For example, when You enter sensitive information (such as login credentials and all your activity on our Service platform) We encrypt the transmission of that information using secure socket layer technology (SSL). These technologies, procedures and other measures help ensure that your data is safe, secure, and only available to You and to those You authorized access.
We process and store information on behalf of our customers. If You are a customer of one of our customers and would no longer like to be contacted by one of our customers that uses our Service, please contact that customer directly. If You are our customer and would like to opt-out of getting communications from Heirloom please contact us at email@example.com or follow the unsubscribe instructions included in each marketing email. Requests to opt-out of transfers to our third-party vendors will also be considered, but limitations on data sharing may make it difficult or impossible to provide the Service.
We may transfer personal information to our third-party vendors that help us provide the Service, subject to appropriate confidentiality restrictions. Such transfers are limited to the purposes for which personal data has been transferred to us from our customers. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice, and the service agreements with our customers. Otherwise We may also share personal information as is required or permitted by law.
ACCESS AND REVIEW OF DATA
Residents of the EU and Switzerland whose personal information Heirloom controls may request access and the opportunity to correct, amend, or delete that information. If You are our customer and would like to gain access to, or request deletion of information We have collected as “data controllers,” please contact us at firstname.lastname@example.org. We will respond to such queries within 30 business days. Heirloom has no direct relationship with its customers’ customers whose personal data it processes. An individual seeking access, or who would like to correct, amend, or delete inaccurate data should direct his query to the Heirloom customer with whom such individual interacts (the data controller). At the request of our customers We remove data within 30 business days.
Heirloom will retain personal information We process on behalf of our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Heirloom will continuously monitor its privacy practices and continued compliance with the Directive and this Policy.
If We make any material changes to this Policy We will notify You by email or by posting a prominent notice on our Sites prior to the change becoming effective. We encourage You to periodically review this page for the latest information on our privacy practices. Your continued use of our Sites or Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if You do not accept the terms of this Policy, is to discontinue use of the Sites and Service.
Heirloom may assign or transfer this Policy, and your user account and related information and data, to any person or entity that acquires or is merged with Heirloom.
TERMS OF SERVICE
When You access and use the Service, You are subject to the Heirloom Terms of Service.
If You have questions regarding this Policy or about the privacy practices of Heirloom, please contact us by email at email@example.com, or at:
Heirloom Computing, Inc.
Attn: Privacy Officer
3000 Danville Blvd
Alamo, CA 94507